Privacy Policy

Last Updated: July 15, 2026

Castaways Energy respects your privacy. This Privacy Policy explains how we collect, use, store, share, retain, and protect personal information when you visit our website, submit an inquiry, request a quote or consultation, use our solar calculator or other assessment tools, submit a service request, upload documents, purchase products or services, communicate with us, or otherwise interact with Castaways Energy.

This Privacy Policy applies to website visitors, residential and commercial customers, prospective customers, solar-calculator users, service-request customers, newsletter subscribers, business contacts, referral sources, job applicants, and others who interact with us.

In this Privacy Policy, “Castaways Energy,” “we,” “us,” and “our” refer to Castaways Energy.

By using this website or providing personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website or submit personal information to us.

1. Who We Are

Castaways Energy provides residential and commercial solar energy systems, battery storage, electric vehicle charging, solar service and maintenance, system removal and reinstallation, and related energy and electrical services.

For questions about this Privacy Policy or to submit a privacy request, you may contact us at:

Castaways Energy
Email: info@castawaysenergy.com
Website: https://castawaysenergy.com
Privacy Request Form

2. What Personal Information Means

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household.

Personal information may include your name, email address, phone number, property or service address, business contact information, utility or energy-use information, billing or financing-related information, online identifiers, communication history, or information you submit through our website forms.

3. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Property, service, mailing, or billing address
• Business name and job title, where applicable
• Whether your inquiry relates to a residence, business, or other property
• Property ownership, roof, site, shading, electrical, or project information
• Utility provider, utility-bill amount, energy usage, rate, or related utility information
• Solar, battery storage, electric vehicle, EV-charging, electrical, service, repair, or maintenance interests
• Electric vehicle type, battery size, range, or average driving information
• System-size, energy-offset, equipment, warranty, technology, or project preferences
• Purchase, financing, lease, budget, estimated credit-range, or payment preferences
• Military, veteran, nurse, state-worker, incentive, rebate, or eligibility information you choose to provide
• Consultation, appointment, service-request, installation, maintenance, or warranty details
• Utility bills, photographs, plans, records, or other documents you choose to upload or provide
• Referral, review, survey, job-application, or business inquiry information
• Newsletter signup information and marketing preferences
• Messages, comments, or communications you send to us
• Payment or billing-related information needed to complete a purchase or service transaction
• Any other information you choose to provide

Information Collected Through Forms and Communications

When you submit a form, request a quote or consultation, use our solar calculator or assessment tools, submit a service request, schedule an appointment, upload a document, subscribe to updates, or contact us, we may collect and store your information using customer relationship management, form, email, automation, scheduling, project-management, or communication tools, including GoHighLevel.

Information stored in these systems may include:

• Name
• Email address
• Phone number
• Property or service address
• Inquiry, quote, consultation, project, or service-request details
• Utility, energy-use, property, equipment, or system information
• Uploaded documents, photographs, or files
• Communication history
• Marketing preferences
• Appointment, meeting, or call details
• Notes related to your inquiry, project, service, or relationship with us

Information Collected Through Solar Calculator and Assessment Tools

When you use our Solar Wizard, solar calculator, quote tool, or similar assessment feature, we may collect information used to estimate system size, potential savings, energy needs, available options, or project suitability.

This information may include:

• Residential or commercial property type
• Solar, storage, EV, EV-charging, or related service interests
• Monthly utility-bill amount, estimated energy usage, and utility rate information
• Electric vehicle type, driving distance, range, or battery-size information
• Desired energy offset, planned energy use, or future property improvements
• Roof, shading, footprint, budget, technology, warranty, or company preferences
• Purchase, financing, lease, term, rate, or estimated credit-range preferences
• Eligibility information for incentives, discounts, or programs
• Consultation preference, appointment date and time, and optional utility-bill upload

Calculator or assessment results are estimates and may be combined with information provided during a consultation, site review, utility analysis, or project evaluation.

Information Collected When You Make a Payment or Request Financing

If you purchase a solar, battery storage, electric vehicle charging, electrical, maintenance, repair, removal and reinstallation, or other product or service, or if you request financing, we may collect information needed to process and manage the transaction or application, including:

• Name
• Email address
• Phone number
• Billing or service address
• Invoice, contract, or project details
• Transaction amount
• Payment status
• Product or service purchased
• Financing preference or application status
• Customer service notes

Payments or financing may be processed through third-party payment processors, lenders, financing companies, invoicing providers, or other providers. We do not intentionally store full credit card numbers on our website. Payment and financing information is handled by the applicable provider according to its own privacy and security practices.

Information Collected During a Project or Service Relationship

If you become a customer or request project or service work, we may collect information needed to evaluate, design, permit, install, connect, monitor, maintain, repair, finance, warrant, or otherwise support your system or project.

This information may include:

• Property records, site measurements, photographs, plans, or inspection information
• Roof, structural, electrical, equipment, production, monitoring, or system information
• Utility account or interconnection information
• Permit, inspection, homeowners association, incentive, rebate, or tax-document information
• Contract, change-order, scheduling, installation, service, warranty, or customer-support records
• Communications with utilities, permitting authorities, equipment providers, lenders, contractors, inspectors, or project partners

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Clicks and website interactions
• Approximate location derived from IP address
• Cookie identifiers
• Pixel identifiers
• Analytics identifiers

We use this information to operate the website, understand visitor activity, improve the website, measure marketing effectiveness, detect security issues, and provide relevant content or advertising.

4. How We Collect Personal Information

We may collect personal information in the following ways:

• When you submit a form on our website
• When you request a quote, consultation, solar assessment, or service
• When you use our solar calculator, Solar Wizard, or other interactive tools
• When you schedule an appointment or upload a utility bill, photograph, or document
• When you subscribe to our newsletter or updates
• When you contact us by email, phone, text, form, or other communication method
• When you purchase, finance, lease, install, monitor, maintain, repair, or request information about a product or service
• When we conduct a site assessment, design review, inspection, installation, service visit, or project evaluation
• When you interact with our website, advertisements, or marketing campaigns
• Through GoHighLevel or other customer relationship management and marketing tools
• Through payment, lending, financing, invoicing, project-management, monitoring, or warranty tools
• Through utilities, permitting authorities, inspectors, equipment providers, contractors, referral sources, or business partners where permitted
• Through publicly available property, business, or government records
• Through cookies, pixels, analytics tools, and similar technologies

5. How We Use Personal Information

We may use personal information for the following purposes:

• To respond to your inquiries
• To provide calculator results, estimates, quotes, consultations, recommendations, or project evaluations
• To evaluate property, energy, equipment, financing, installation, maintenance, service, or warranty needs
• To design, engineer, permit, schedule, install, connect, monitor, maintain, repair, remove, reinstall, or support solar, battery, EV-charging, electrical, or related systems
• To communicate with utilities, permitting authorities, inspectors, homeowners associations, lenders, equipment providers, contractors, and other project partners
• To communicate with you about services, appointments, projects, products, warranties, incentives, resources, or opportunities
• To send newsletters, updates, announcements, promotions, or marketing communications where permitted
• To schedule calls, consultations, site visits, inspections, installations, service appointments, or meetings
• To process payments, financing, invoices, purchases, contracts, or service transactions
• To administer referrals, reviews, surveys, promotions, incentives, rebates, or related programs
• To provide customer service, project updates, monitoring support, maintenance, repairs, and warranty assistance
• To manage customer, prospect, subscriber, applicant, vendor, and business contact relationships
• To improve our website, calculators, content, marketing, services, products, and customer experience
• To measure website and advertising performance
• To conduct analytics, forecasting, and reporting
• To prevent fraud, misuse, security incidents, or illegal activity
• To comply with legal, licensing, permitting, utility, tax, accounting, payment, contractual, safety, and business obligations
• To maintain internal records
• To enforce our terms, rights, agreements, warranties, or policies
• To evaluate or complete a business transaction, such as a sale, transfer, reorganization, or merger

6. How We Share Personal Information

We may share personal information with trusted third parties when needed to operate our website, manage communications, process payments or financing, evaluate and complete projects, provide services, or support our business.

These third parties may include:

• Website hosting and technology providers
• Customer relationship management providers, including GoHighLevel
• Payment processors, lenders, financing companies, banks, leasing providers, and invoicing providers
• Email, SMS, and marketing communication providers
• Scheduling, calendar, project-management, document-signing, and customer-support providers
• Advertising, analytics, call-measurement, fraud-prevention, and website-performance providers
• Utilities, grid operators, interconnection providers, permitting authorities, inspectors, and government agencies
• Equipment manufacturers, distributors, monitoring platforms, warranty providers, and incentive or rebate administrators
• Electricians, engineers, installers, roofers, contractors, subcontractors, consultants, or service providers assisting with a project or our business
• Homeowners associations, property managers, landlords, or property owners where relevant and authorized
• Accounting, tax, legal, insurance, licensing, and professional advisors
• Security, compliance, quality-control, and business-operations providers
• Referral sources, lead providers, or business partners where permitted by law and consistent with your choices

We share only the information reasonably needed for these providers to perform their services, evaluate or complete a transaction, or support your project.

We do not allow service providers to use your personal information for their own marketing purposes unless permitted by law and disclosed in this Privacy Policy.

We may also share personal information if required by law, legal process, court order, subpoena, government request, licensing requirement, utility requirement, or when we believe disclosure is necessary to protect the rights, property, safety, or security of Castaways Energy, our customers, our website, our projects, or others.

7. Payments and Financing

Payments and financing may be processed by third-party payment processors, lenders, leasing companies, financing providers, banks, or invoicing providers. When you make a payment or request financing, your information may be submitted directly to the applicable provider or handled through systems connected to our website, invoices, contracts, or sales process.

We may receive limited transaction or financing information, such as:

• Payment or application status
• Transaction, loan, lease, or application identifier
• Order, contract, invoice, or financed amount
• Billing contact information
• Last four digits or payment-method reference, where provided by the processor
• Selected term, rate, product, or financing option
• Fraud, identity-verification, underwriting, approval, or eligibility status, where applicable

We do not intentionally collect or store full payment card numbers on our website. A financing provider may separately request additional information, such as income, government identification, Social Security number, or credit information, under its own privacy policy. We may not receive or retain all information submitted directly to a financing provider.

8. Cookies, Pixels, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, scripts, web beacons, analytics tools, advertising technologies, call-measurement technologies, fraud-prevention tools, and similar technologies.

These technologies may be used to:

• Operate the website and interactive tools
• Remember your preferences
• Understand how visitors use the website
• Measure website, calculator, form, and advertising performance
• Improve website functionality and customer experience
• Detect fraud, abuse, or security issues
• Deliver or measure advertisements
• Understand the effectiveness of marketing campaigns
• Provide more relevant content or advertising

Some cookies are necessary for the website to work. Other cookies and pixels may be used for analytics, advertising, or marketing purposes.

You may manage cookies through your browser settings. If the website uses a cookie consent or preference management tool, you may also manage your preferences through the Cookie Preferences link or tool available on the website.

Please note that if you clear your cookies, use a different browser, or use a different device, you may need to reset your cookie preferences.

9. Do Not Sell or Share My Personal Information

We do not sell personal information in the traditional sense of exchanging personal information for money.

However, like many websites, we may use cookies, pixels, analytics tools, advertising platforms, lead-generation technologies, and marketing technologies that may be considered a “sale,” “sharing,” targeted advertising, or cross-context behavioral advertising under certain privacy laws.

Where required by applicable law, you may opt out of certain cookies, pixels, analytics, advertising, lead-generation, or marketing technologies by using the “Do Not Sell or Share My Personal Information” link or Cookie Preferences tool available on our website.

10. Email, SMS, Phone, and Marketing Communications

We may contact you by email, phone, text message, or other communication methods for inquiries, quotes, consultations, appointments, calculator results, project updates, installation or service communications, financing, utility or permitting coordination, warranties, newsletters, promotions, referrals, or other communications related to Castaways Energy.

Email

You may opt out of marketing emails by using the unsubscribe link included in the email or by contacting us directly. Even if you opt out of marketing emails, we may still send transactional, scheduling, project, service, billing, financing, warranty, safety, or relationship-related communications.

SMS/Text Messages

If you provide your mobile phone number and opt in to receive text messages, you consent to receive text messages from or on behalf of Castaways Energy. Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying “STOP” or following the instructions provided in the message.

We do not sell, rent, or share SMS opt-in consent or mobile phone numbers with third parties for their own promotional use. We may share SMS-related information with service providers who help us send messages on our behalf.

Phone Calls

If you provide a phone number or request a call, we or our service providers may call you regarding your inquiry, quote, consultation, appointment, project, financing, installation, service, warranty, or customer relationship. Calls may be recorded or transcribed where permitted by law and with any notice or consent required by applicable law.

11. How Long We Retain Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information, the purpose for collection, legal or business needs, project and warranty timelines, and applicable obligations.

Examples include:

• Website inquiries, calculator submissions, quote requests, and consultation records may be retained for follow-up, customer service, marketing, reporting, and business record purposes.
• Project, site-assessment, design, permit, utility, installation, service, monitoring, maintenance, warranty, and customer records may be retained for project management, safety, compliance, warranty support, dispute resolution, relationship management, and internal records.
• Payment, financing, invoice, contract, and transaction records may be retained as required for accounting, tax, audit, lending, dispute, fraud prevention, warranty, and legal purposes.
• Utility bills, project photographs, plans, inspections, permits, and uploaded documents may be retained for evaluation, design, installation, service, warranty, compliance, and business record purposes.
• Marketing records may be retained until you opt out, request deletion, or the information is no longer needed.
• Cookie, pixel, analytics, call-measurement, and advertising data may be retained according to our settings and the practices of our analytics, advertising, and consent-management providers.
• Suppression records may be retained as needed to honor unsubscribe, opt-out, or do-not-contact requests.

When personal information is no longer needed, we may delete, anonymize, de-identify, aggregate, archive, or securely retain it as required or permitted by law.

12. How We Protect Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, loss, alteration, or destruction.

These safeguards may include:

• Access controls
• Password protection
• Role-based permissions
• Secure cloud-based systems
• Vendor security review
• Encryption where appropriate
• Internal policies and procedures
• Data minimization and retention practices
• Secure deletion or anonymization where appropriate

No website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable safeguards.

Please do not send sensitive or confidential information through unsecured email or website forms unless specifically requested.

13. Your Privacy Choices

Depending on where you live and how you interact with us, you may have certain privacy choices or rights regarding your personal information.

These may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request that we stop contacting you
• Opt out of marketing emails
• Opt out of text messages
• Opt out of certain cookies, pixels, analytics, advertising, or targeted-advertising technologies
• Request information about how we collect, use, share, or retain personal information

To exercise a privacy choice or submit a privacy request, contact us at:

Email: info@castawaysenergy.com
Privacy Request Form

We may need to verify your identity before fulfilling certain requests. Verification may require matching information you provide with information we maintain.

We may deny or limit a request where permitted by law, including where information is needed to complete a transaction or project, provide service or warranty support, process payment or financing, maintain tax or accounting records, prevent fraud, resolve disputes, comply with legal, licensing, safety, permitting, utility, or contractual obligations, enforce agreements, or maintain required business records.

14. State-Specific Privacy Rights

Residents of certain states may have additional privacy rights under applicable state privacy laws.

Depending on your state and whether a particular law applies to Castaways Energy, these rights may include the right to:

• Know or access the personal information we collect
• Receive a copy of personal information in a portable format
• Correct inaccurate personal information
• Delete personal information
• Opt out of certain sales, sharing, targeted advertising, or profiling
• Limit certain uses or disclosures of sensitive personal information
• Appeal the denial of a privacy request, where applicable
• Not be discriminated against for exercising privacy rights

Even where a particular state privacy law may not legally require us to honor every type of request, we strive to provide reasonable privacy choices as a best practice, subject to legal, contractual, payment, financing, tax, accounting, licensing, safety, warranty, security, fraud prevention, and operational limitations.

15. California Privacy Notice

This section applies to California residents where applicable.

Depending on our business activities, applicable law, and the volume and type of personal information processed, certain California privacy laws may or may not apply to Castaways Energy in a particular year.

Even where we may not be legally required to honor every request under the California Consumer Privacy Act or California Privacy Rights Act, we strive to provide reasonable privacy choices as a best practice.

Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, property address, IP address, online identifiers, or similar information
• Customer records, such as billing information, financing information, utility information, contract information, transaction details, project records, or inquiry records
• Commercial information, such as products or services purchased, financed, leased, considered, requested, or obtained
• Internet or electronic network activity, such as website activity, calculator use, form activity, page views, clicks, and interactions with advertisements
• Geolocation information, such as approximate location from IP address or a property or service location you provide
• Audio, electronic, visual, or similar information, such as calls, recordings, transcriptions, communications, property photographs, uploaded documents, monitoring data, inquiry records, or customer service notes
• Professional or business contact information, such as company name, job title, commercial-property information, or business inquiry information
• Inferences or preferences, such as energy interests, technology preferences, service interests, budget or financing preferences, marketing preferences, or information used to understand customer interests
• Sensitive personal information, where required for payment, financing, identity verification, utility coordination, fraud prevention, legal, safety, or business purposes

Sources of Personal Information

We may collect personal information from:

• You directly
• Your communications with us
• Website forms, calculators, assessment tools, and document uploads
• Site assessments, inspections, installations, service visits, monitoring systems, or project records
• Website cookies, pixels, analytics, advertising, call-measurement, and fraud-prevention technologies
• Payment processors, lenders, leasing companies, and financing providers
• Invoicing, accounting, contract, scheduling, project-management, and warranty providers
• Marketing and communication platforms
• Customer relationship management tools
• Utilities, permitting authorities, inspectors, government agencies, and public records
• Equipment manufacturers, distributors, contractors, and service providers
• Referral sources, lead providers, and business partners

Business or Commercial Purposes

We may collect, use, or share personal information for the business or commercial purposes described in this Privacy Policy, including responding to inquiries; providing estimates, calculator results, quotes, consultations, designs, installations, interconnections, monitoring, maintenance, repairs, removal and reinstallation, warranty support, and service; processing payments, leases, or financing; coordinating with utilities, permitting authorities, inspectors, equipment providers, contractors, and project partners; sending communications; scheduling; customer service; marketing; advertising; analytics; fraud prevention; security; legal, licensing, safety, and utility compliance; and business operations.

Sale or Sharing of Personal Information

We do not sell personal information in the traditional sense of exchanging it for money.

However, our use of certain cookies, pixels, analytics tools, advertising platforms, lead-generation technologies, or marketing technologies may be considered a “sale” or “sharing” of personal information under California privacy law.

Where required by applicable law, you may opt out by using the “Do Not Sell or Share My Personal Information” link or Cookie Preferences tool available on our website.

Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes other than those reasonably necessary to process payments or financing, verify identity or eligibility, evaluate and fulfill services, coordinate utility or project requirements, comply with legal obligations, prevent fraud, protect safety and security, or support business operations.

Children’s Personal Information

We do not knowingly sell or share personal information of individuals under the age of 16.

California Financial Incentive Notice

We do not currently offer a loyalty, rewards, or financial incentive program that provides benefits in exchange for the collection, sale, sharing, or retention of personal information.

If we offer a discount, giveaway, promotion, referral program, incentive, loyalty program, or similar program that may be considered a financial incentive under applicable privacy laws, we will provide additional terms or notice at the time of participation.

16. Children’s Privacy

Our website and services are intended for adults and are not directed to children.

We do not knowingly collect personal information from children under 13 without parental or guardian consent. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete the information.

If you believe a child has provided us with personal information, please contact us at info@castawaysenergy.com.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, utilities, lenders, financing or leasing providers, equipment manufacturers, monitoring platforms, warranty providers, roofing or home-service providers, payment platforms, social media platforms, maps, review sites, or other third-party services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you use.

18. Business Transfers

We may disclose or transfer personal information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, transfer of customer or project records, or transfer of all or part of our business.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last Updated” date above. If we make material changes, we may provide additional notice where appropriate.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy choices, please contact us:

Castaways Energy
Email: info@castawaysenergy.com
Website: https://castawaysenergy.com
Privacy Request Form
Cookie Preferences
Do Not Sell or Share My Personal Information